Host Instructions:


CrowdQuestion’s mission is to empower Hosts of any occasion and bring them closer to their community.

Host Account:

A Host Account is used to engage members Of The Crowd surrounding any occasion you are involved in as well as easily connect on a daily basis with your community.

Upon joining CrowdQuestion, upload a profile picture and create your profile.

Profile:

Your profile showcases who you are as well as your channels and events for whatever you are involved in. Anyone on the platform can view your profile. There are endless possibilities for how your profile can be customized. To view and edit your profile, click on profile under the account dropdown. To edit your profile, please click on the Pencil ICON. The profile is created using our editor. Custom HTML can also be added using the ICON. Images, Videos, and Embeddable content can be included. YouTube videos, podcast episodes and libraries, music playlists, Eventbrite countdowns, gaming live-streams, and much more can be embedded in the profile. Please view the Profile Possibilities and Embed list to learn more.

Your profile info and image can be edited on the edit profile page. The background color of your profile page can also be changed here.

CrowdQuestion Feed

Feed:

The feed is where daily engagement occurs. The feed contains questions asked to you and the question’s answers and Crowd answers to questions posed by you. To view any of their profiles, please click on their name. Using the icons at the top of the feed allows you to engage through asking questions, sending announcements, viewing your followers, and viewing personal message threads.

To compose a message to a Crowd Member as well as respond to messages sent from Hosts and Crowd Members, click on the Envelope ICON. Click on the Blue Door ICON to open the message thread, and the RED X ICON to dismiss the message thread from your inbox.

Messages that are sent can be deleted until they are opened. An unread message you send will be green, a new message they sent is blue, and a message that has been read is red.

Host Questions:

You can pose a question to everyone following your host account, channels, and events. The question appears in their feed for them to answer. To ask a question, go to your feed and click on the ? ICON. You can ask a written, audio, or video question. Audio questions must be an mp3 file, and video questions must be an MP4 or MOV file. A profanity filter can also be applied to ensure proper conversation.

The question is available on your Crowd’s feed for at least forty-eight hours. The Crowd can answer the question and upvote other Crowd Member’s answers. You can send a personal message to any Crowd Member that answers your question by clicking on the envelope ICON located to the right of their answer. Your question can also be viewed on your list of feed questions located under the activity tab.

Host Answers:

Any Crowd Member who follows you can pose a question to you as well as up to nine other Hosts. Their questions appear on your feed. To answer a question, click on the orange megaphone. You can answer the question in written, audio, or video format. Audio questions must be an mp3 file, and video questions must be an MP4 or MOV file.

Your answer is available on your Crowd’s feed for at least forty-eight hours. The Crowd can upvote your answer and other Host’s answers. After the time limit for the question is up, the top three Hosts are awarded a medal. You can send a personal message to any Host who also answers the question by clicking on the envelope ICON located to the right of their answer. Your answer can also be viewed on your list of feed answers located under the activity tab.

Announcements:

You can send an announcement to everyone following your host account, channels, and events. The announcement appears in their feed. To send an announcement, go to your feed and click on the Red Speaker ICON. You must add a subject to the announcement. Then, the announcement can be created regarding whatever using our editor. Custom HTML can also be added using the ICON. Images, Videos, and Embeddable content can be included. YouTube videos, podcast episodes and libraries, music playlists, Eventbrite countdowns, gaming live-streams, and much more can be embedded in the announcement. Please view the Embed list to learn more. Audio announcements must be an mp3 file, and video announcements must be an MP4 or MOV file.

The announcement is available on your Crowd’s feed for forty-eight hours. Your announcement can also be viewed on your list of feed questions located under the activity tab.

Event Q&A

Channels:

A Host should create a Channel for the specific endeavors that best describes your media/occasion platform. For example, if you have a Podcast, a Book, and a Convention, you should then create 3 Channels in your CrowdQuestion Host Account. Channels are created using the Add Channel button by selecting the My Channels tab on the Host CrowdQuestion screen.

When creating a Channel, the Host enters a Channel Name, Channel Description, Channel Type, Channel Image, up to 5 relevant website URLs, and Event Guidelines.

Event Guidelines for your Channel give your Crowd guidelines to write appropriate Questions. For example, family-friendly questions only, or anything goes. The Event Guidelines are the default guidelines for your entire Channel. For each Event within your Channel, you can customize the Event Guidelines.

Another CrowdQuestion feature is that you can Send Announcements to your entire Crowd for a Channel. Announcements are written and sent using the Send Announcement button by selecting the My Channels tab on the Host CrowdQuestion screen.

Note: In order to create an Event that allows questions, you must purchase and select an Order to redeem for the Event. CrowdQuestion offers Order options for various Crowd sizes as well as for single Events, weekly Events, or a monthly subscription for unlimited Events.

This requires a Credit Card to be on file. CrowdQuestion uses the Braintree Payment Processing System to enable you to use any Credit Card safely. This is done from the Order Information option on the My Account tab on the Host CrowdQuestion screen.

Co-Hosts:

Every Channel can include up to five Co-Hosts. They can be invited when adding a Channel or through editing the Channel. To add a Co-Host, enter the email address that is tied to their CrowdQuestion Host account.

Co-hosts are then sent an invitation to the Channel. Once they accept the invitation, they become a Co-Host, and the Channel is added to their list of Channels. From here, the Co-Host has all the abilities the Host does. The original Host does have the ability to remove the Co-Host’s access.

Events:

A Host can create and schedule Events for any of their Channels. The Event is where the Crowd participates by asking Questions for you to Answer to increase engagement. Crowd Members can also vote for other Crowd Member’s Questions so that you can see what is most important to your Crowd. Events can be created for single or multi-day occasions.

Events for all your Channels are displayed by selecting the My Events tab on the Host CrowdQuestion screen. Events are displayed in both a calendar format and a list format. The Events in the calendar are blue if they are public and red if they are private and require a PIN Access Code. You can hover over the Event on the calendar to see information about the Event and click on the Event to View and Answer Questions. The Event List below the calendar is organized by Upcoming Events, Active Events, Past Events, and Archived Events. Each Event is displayed with information and can be opened to View and Answer Questions.

Events are added by going to the My Events Add Event button. When adding an Event, you add information regarding the Event. Each Event is tied to a specific Channel. The Event Name, Location Description, and Start and Stop Date/Time are added. You can also select when questions can be asked (before, during and/or after the Event). Channel Guidelines (if previously included) can be changed for this specific Event by changing the Event Guidelines. You can select the Profanity Filter so that CrowdQuestion automatically prevents profane language in the Crowd’s Questions. An Event can be Private so that only Crowd Members that you have given a PIN Access Code can participate in. You can select whether Questions can be audio or video. Questions are always allowed in written format.

Event Info:

For each Event you can add Additional Event Information. This information can be added at any time. Additional Event Information is added using the Add/Edit Event option. Additional Information can be entered to acknowledge sponsors, provide resources, recap the event once it’s over, and much more. Custom HTML can also be added using the ICON. Images, Videos, and Embeddable content can be included. YouTube videos, podcast episodes and libraries, music playlists, Eventbrite countdowns, gaming live-streams, and much more can be embedded in the announcement. Please view the Embed list to learn more. Host does have the ability to remove the Co-Host’s access.

Guests/Speakers:

CrowdQuestion has the capability for an Event to have multiple Speakers. If you have an Event that has multiple panel members (Speakers) Questions can be Asked to each individual Speaker as well as you the Host. Each individual Speaker, as well as you the Host, can also Answer the Question. This feature is set up when you create the Event.

To allow each Speaker to have access to CrowdQuestion they must have an email address and an identifier that the Crowd will recognize. When a Speaker is added, an email will be sent to that Speaker (and the Host) with CrowdQuestion Event specific Speaker login credentials and a unique CrowdQuestion link.

Announcements:

Announcement emails can be sent from the List of Channels or Events to all followers of a Channel or Event. Enter a subject, select a Channel or Event, and then the message. The announcement will be sent to the email addresses of all Crowd Member accounts for the specific Channel or Event.

Questions:

CrowdQuestion’s is focused on enabling your Crowd to ask you Questions that you (the Host) as well as Co-Hosts and Guests/Speakers Answer. Questions are organized by Unanswered, Answered, and Dismissed. The list of Questions that have been asked by your Crowd are displayed in the order of most voted on to lowest. This way, you can see what your audience (Crowd) thinks is important or interesting.

Questions can be accessed in three ways. The first way is from the My Channels screen and selecting the Calendar icon for the Channel you are interested in. This takes you to the Events screen for that specific Channel. From there, press the Question Mark icon. This will send you to the Questions screen. The next way is from the My Events screen and selecting the Event from the My Events Calendar. This will bring you directly to the Questions screen. The last way is from the My Events screen and selecting the Question Mark icon for a specific Event from the list of Events below the My Events Calendar.

Any Question that you, as the Host, do not want to be shown on the list of Questions can be Dismissed. You can Dismiss any unanswered Question by selecting the Red Circle icon next to the Question. All Dismissed Questions are displayed on the Dismissed Questions screen by selecting the Dismissed Questions button on the Questions screen. If you want to Undismiss a Question, select the Recycle icon from the Dismissed Question screen.

Questions are Answered by selecting the Megaphone next to it. This brings you to the Answer Question screen. You can answer the question in written, audio, or video format. Audio questions must be an mp3 file, and video questions must be an MP4 or MOV file. This Question is now moved to the Answered Question list.

If you notice a duplicate Question, or you Answered it in a live format you can Mark it as Answered by selecting the Checkmark icon. This will move the Question from the Unanswered Question list to the Answered Question list.

To see the list of Event Answered Questions select the Answered Question button at the top of the Event Unanswered Question screen.

As a Host, from the Event Question screen, you can also Add/Edit Event Details, View Event Details, and View Event Guidelines.

Export Info:

Your ability to connect with your crowd, building a stronger connection is our priority. We allow you to export Crowd info, including their Name, Username, and Email. You can then contact and import their information outside of our platform to strengthen the connection with your Crowd.

Host Report:

CrowdQuestion provides the Host with a Report that lists the Channel, all Events for the Channel, the number of Questions Asked, the number of Questions Unanswered, the number of Questions Answered, and the number of Participants. Participants are Crowd Members who are viewing Questions. Archived Events are shown in red. The Host Report can be filtered by 30 days, 90 days, the last year (365 days), and all Events, Questions, and Answers.

Order Information:

To create Events that allow Questions to be asked, you must enter a Payment Method and make an Order to redeem. This is done using the Order Information option on the My Account tab on the Host CrowdQuestion screen. Credit card information is added using the Pencil icon. CrowdQuestion uses the Braintree Payment Processing System to enable you to use any Credit Card safely.

All unused orders can be canceled at any time using the Cancel Subscription button on the Order Information screen. You can also view your Current and Used Orders under the Order Information option.

Orders for Events may be ordered individually, by the week, or by monthly subscription. If you host several events a month, then Single Event is the best option. If you host more than two events a week, then a Monthly Subscription might be more economical. You can use a single Monthly Subscription for all your Channels and Events. The One Week - Unlimited option is best used for gatherings like conferences, conventions, or festivals where there may be multiple events in a few days but only happen occasionally.

Participants reflect the number of Crowd Members who use CrowdQuestion to follow an Event, not the total number of Crowd Members of your Event. For example, you may host a podcast that has 20,000 downloads, but only 2500 of them log in and become CrowdQuestion Participants. We have found that the number of CrowdQuestion participants typically range from 10% - 40% of your Event's Crowd base, depending on the type of Event it is. Monthly Subscription Participant levels may be adjusted at any time using the Change Subscription Level option on the Order Information screen. Unused Single Event and Unused One Week – Unlimited Orders Participant levels can be changed using the Plus Sign icon next to the Order on the Order Information screen.