Host Instructions:


CrowdQuestion’s mission is to empower Hosts of any occasion and bring them closer to their community.

Host Account

Hosts can create a Channel for any occasion to schedule Events to enhance the overall experience, spread awareness, and field Q&A. Aside from Events, Hosts can continue the conversation on a daily basis through our feed.

Upon joining CrowdQuestion, upload a profile picture and create your profile.

Profile:

Your profile showcases who you are as well as your Channels and Events. Anyone on the platform can view your profile. There are endless possibilities for how your profile can be customized. To view and edit your profile, click on profile under the account dropdown. To edit your profile, please click on the Pencil ICON. Customize your profile with endless possibilities. Your website, YouTube videos, podcast episodes and libraries, ticketing links, merchandise shops, music playlists, gaming livestreams, and much more can be embedded in your profile. Please view the profile possibilities page and embed list to learn more.

Your profile info and image can be edited on the edit profile page. The background color of your profile page can also be changed here.

Channels & Events

Channels:

A Host should create a Channel for any occasion you are involved in. For example, if you have a Podcast and are hosting an Event Panel, you should then create two Channels in your CrowdQuestion Host Account. Channels are created using the Add Channel button by selecting the My Channels tab on the Host CrowdQuestion screen.

When creating a Channel, the Host enters a Channel Name, Channel Description, Channel Type, Channel Image, up to 5 relevant website URLs, and Event Guidelines.

Every Channel can include up to five Co-Hosts. They can be invited when adding a Channel or through editing the Channel. To add a Co-Host, enter the email address that is tied to their CrowdQuestion Host account.

Co-hosts are then sent an invitation to the Channel. Once they accept the invitation, they become a Co-Host, and the Channel is added to their list of Channels. From here, the Co-Host has all the abilities the Host does. The original Host does have the ability to remove the Co-Host’s access.

You can add additional Channel information including whatever you would like with endless customizability through our Rich-Text/HTML editor or by embedding webpage links for the Channel and merchandise or ticketing.

Event Guidelines for your Channel give your Crowd illuminate the types of Questions you are or aren't looking to field. For example, family-friendly questions only, or anything goes. The Event Guidelines are the default guidelines for your entire Channel. For each Event within your Channel, you can customize the Event Guidelines.

Events:

A Host can create and schedule Events for any of their Channels. Events are added by going to the My Events Add Event button.

Events can be created in advance, the day of, or even after it occurs. Events can be for one specific day or multiple days up to a week. Events can be made private with a defined pin so only a select group can participate. Each Event has information including an image, location, date and time, and description. Include speakers/guests who can also be asked questions they can answer on their own dedicated list of questions. Channel Guidelines (if previously included) can be changed for this specific Event by changing the Event Guidelines. You can select the Profanity Filter so that CrowdQuestion automatically prevents profane language in the Crowd’s Questions.

Each Event can have additional information including whatever you would like with endless customizability through our Rich-Text/HTML editor or by embedding webpage links for the Event and merchandise or ticketing.

Hosts can record video to Dropbox, broadcast a livestream on YouTube, or embed recorded video within any Event alongside the Q&A. Crowd Members can view the livestream or embedded video from the list of questions as they engage in Q&A.

Events for all your Channels are displayed by selecting the My Events tab on the Host CrowdQuestion screen. Events are displayed in both a calendar format and a list format. The Events in the calendar are blue if they are public and red if they are private and require a PIN Access Code. You can hover over the Event on the calendar to see information about the Event and click on the Event to View and Answer Questions. The Event List below the calendar is organized by Upcoming Events, Active Events, Past Events, and Archived Events. Each Event is displayed with information and can be opened to View and Answer Questions.

Note: In order to create an Event that allows questions, you must purchase and select an Order to redeem for the Event. CrowdQuestion offers Order options for various Crowd sizes as well as for single Events, weekly Events, or a monthly subscription for unlimited Events.

This requires a Credit Card to be on file. CrowdQuestion uses the Braintree Payment Processing System to enable you to use any Credit Card safely. This is done from the Order Information option on the My Account tab on the Host CrowdQuestion screen.

Questions:

CrowdQuestion is focused on enabling your Crowd to ask you Questions that you (the Host) as well as Co-Hosts and Guests/Speakers Answer. Hosts can choose if Questions can be asked before, during, after, or some combination of the three in audio, video, written, or anonymous format. Each Crowd participant can ask questions free on any web or mobile device.

Questions can be accessed in three ways. The first way is from the My Channels screen and selecting the Calendar icon for the Channel you are interested in. This takes you to the Events screen for that specific Channel. From there, press the Question Mark icon. This will send you to the Questions screen. The next way is from the My Events screen and selecting the Event from the My Events Calendar. This will bring you directly to the Questions screen. The last way is from the My Events screen and selecting the Question Mark icon for a specific Event from the list of Events below the My Events Calendar.

Questions are organized by Unanswered, Answered, and Dismissed. Members of the Crowd can vote on five questions per event to rank them. Questions are displayed in an ordered list from highest to lowest rank to assist in showing Hosts or the moderator what the Crowd has the most curiosity about, saving time.

Questions are Answered by selecting the Megaphone next to it. This brings you to the Answer Question screen. Audio answers must be an mp3 file, and video answers must be an MP4 or MOV file. Answered Questions are moved to the Answered Question list.

If you notice a duplicate Question, or you Answered it in a live format you can Mark it as Answered by selecting the Checkmark icon. This will move the Question from the Unanswered Question list to the Answered Question list.

To see the list of Event Answered Questions select the Answered Question button at the top of the Event Q&A screen.

Any Question that you, as the Host, do not want to be shown on the list of Questions can be Dismissed. You can Dismiss any unanswered Question by selecting the Red Circle icon next to the Question. All Dismissed Questions are displayed on the Dismissed Questions screen by selecting the Dismissed Questions button on the Questions screen. If you want to Undismiss a Question, select the Recycle icon from the Dismissed Question screen.

Announcements:

Announcement emails can be sent from the List of Channels or Events to all followers of a Channel or Event. Enter a subject, select a Channel or Event, and then the message. The announcement will be sent to the email addresses of all Crowd Member accounts for the specific Channel or Event.

Export Info:

We allow you to export Crowd info, including their Name, Username, and Email so they can reach out beyond the platform.

Host Report:

CrowdQuestion provides the Host with a Report that lists Channels, all Events for the Channel, the number of Questions Asked, the number of Questions Unanswered, the number of Questions Answered, and the number of Participants. Participants are Crowd Members who are viewing Questions. Archived Events are shown in red. The Host Report can be filtered by 30 days, 90 days, and the last year (365 days).

Order Information:

To create Events that allow Questions to be asked, you must enter a Payment Method and make an Order to redeem. This is done using the Order Information option on the My Account tab on the Host CrowdQuestion screen. Credit card information is added using the Pencil icon. CrowdQuestion uses the Braintree Payment Processing System to enable you to use any Credit Card safely.

All unused orders can be canceled at any time using the Cancel Subscription button on the Order Information screen. You can also view your Current and Used Orders under the Order Information option.

Events may be ordered individually, by the week, or by monthly subscription.

If you host a couple Events a month, then Single Event is the best option.

If you host more than two Events a month, then a Monthly Subscription is more economical. A single Monthly Subscription can be used for all Channels. No other purchase is necessary.

The One Week - Unlimited option is offered for gatherings like conferences, conventions, or festivals where there may be multiple Events in a few days but only occasionally.

Participants reflect the number of Crowd Members who follow your Event on CrowdQuestion, not the total number of attendees or listeners of the occasion. Monthly Subscription Participant levels may be adjusted at any time.

Feed

The feed is where daily engagement occurs. The feed contains questions asked to you and Crowd answers to questions posed by you. Using the icons at the top of the feed allows you to engage through asking questions, sending announcements, viewing your followers, and viewing personal message threads.

Host Questions:

You can pose a question to everyone following your Host Account, Channels, and Events. The question appears in their feed for them to answer. To ask a question, go to your feed and click on the ? ICON. You can ask a audio, video, or written question. Audio questions must be an MP3 file, and video questions must be an MP4 or MOV file. A profanity filter can also be applied to ensure proper conversation.

The question is available on your Crowd’s feed for at least forty-eight hours. The Crowd can answer the question and upvote other Crowd Member’s answers. You can send a personal message to any Crowd Member that answers your question by clicking on the envelope ICON located to the right of their answer. Your question can also be viewed on your list of feed questions located under the activity tab.

Host Answers:

Any Crowd Member who follows you can pose a question to you as well as up to nine other Hosts. Their questions appear on your feed. To answer a question, click on the orange megaphone. You can answer the question in audio, video, or written format. Audio questions must be an MP3 file, and video questions must be an MP4 or MOV file.

Your answer is available on your Crowd’s feed for at least forty-eight hours. The Crowd can upvote your answer and other Host’s answers. After the time limit for the question is up, the top three Hosts are awarded a medal. You can send a personal message to any Host who also answers the question by clicking on the envelope ICON located to the right of their answer. Your answer can also be viewed on your list of feed answers located under the activity tab.

Announcements:

You can send an announcement to everyone following your Host account, Channels, and Events. The announcement appears in your Crowd's feed. To send an announcement, go to your feed and click on the Red Speaker ICON. You must add a subject to the announcement. Then, the announcement can be created using our Rich-Text/HTML editor, audio announcements can be added in MP3 format, and video announcements can be added in MP4 or MOV format. Custom HTML can also be added using the ICON. Images, Videos, and Embeddable content can be included. YouTube videos, podcast episodes and libraries, music playlists, Eventbrite countdowns, gaming live-streams, and much more can be embedded in the announcement. Please view the Embed list to learn more.

The announcement is available on your Crowd’s feed for forty-eight hours. Your announcement can also be viewed on your list of feed questions located under the activity tab.

Direct Messaging:

To compose or respond to a message, click on the Envelope ICON. Click on the Blue Door ICON to open the message thread, and the RED X ICON to dismiss the message thread from your inbox.

Messages that are sent can be deleted until they are opened. An unread message you send will be green, a new message they sent is blue, and a message that has been read is red.

Feed Orders:

Additional feed questions and announcements may be ordered if you exceed the free monthly allowance of 30 questions and 15 announcements. Questions and announcements may be ordered individually, or get unlimited questions and announcements with the Unlimited Monthly VIP subscription.